Import a transcript when "Not started"

userEducator Xello productXello 6-12 Time2 minutes

Occasionally, in the student list in transcripts, you might come across a student's transcript status listed as "Not started". This could be because of one of the following reasons:

  • The transcript hasn't been imported yet
  • It's in the process of being imported
  • A matching transcript was not found for the student

If a student’s transcript status is listed as Not started and you would like to import the transcript for just that student:

  1. From your educator account, click Features and select College Planning.
    Click to enlarge
    • Or, from your dashboard, click the College Planning card.
  2. Next to Transcripts, click the number above Not started to open the list of requests that haven't been started yet.
    College Planning page open with Transcripts tile highlighted
    Click to enlarge
    College Planning page open with Transcripts tile highlighted
  3. From the student list, locate the student name and click on the three dot icon to the far right. Select Import transcript. A modal window will open.
    Transcripts page in Xello, on the Latest Requests tab. Three dot icon next to student name selected with Import Transcript
    Click to enlarge
    Transcripts page in Xello, on the Latest Requests tab. Three dot icon next to student name selected with Import Transcript
  4. Drag and drop the PDF file into the window, or click Choose a Local File to select the PDF from your computer.
  5. Select the type of transcript (Initial, Mid-year, or Final), and click Import.
    Pop up window asking which Transcript type the user is uploading: Initial, Mid-Year, or Final
    Click to enlarge
    Pop up window asking which Transcript type the user is uploading: Initial, Mid-Year, or Final
    • It can take up to 30 minutes for the imported transcript to show under the Imported tab.
      noteFYI: If after 30 minutes the transcript is still listed as "Not started" you may need to match the transcript to the correct student. For details, read Match a transcript.

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Additional resources

  • pdfPDF
    PDFStudent quick guide on transcripts

    Quick guide for students on how to request transcripts, create an application tracker and view the progress of their transcript request.

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  • pdfPDF
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    Use this quick guide to learn how to complete transcript requests from students, including how to import, send, and track the progress of the transcript.

  • open bookXello Academy
    Xello AcademyManaging Transcripts through Xello

    In this course, you'll learn to import and view student transcripts; view and fulfill transcript requests; track their progress; and feel confident in helping students request transcripts in their college application journey.

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  • live webinarRecording
    RecordingCollege Planning Tools in Xello

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